Communication

  October 15th 2002 (Tuesday)
  I could not line up anybody before the Thanksgiving long weekend - so the delivery had to be done on Tuesday.
 

From the very morning I was waiting for the fellow who suppose to witness the hand-over.. it was 4:15pm before I could leave my house, arriving at Lone Star at 4:30 sharp.

  Wayne, the sales manager saw me, and I handed the keys over to him. He in return told me, that he will give them to John, the used car manager, so that he can have a "walk-around". Ok.. I went outside, unscrewed my license plate, put it into my ride's car and waited... and waited ... and waited...
 

20 minutes later I went inside to look for John.. well, he had a pleasant conversation with a parts-guy.. and by the looks of it, he did not want to be disturbed. After another 10 minutes he got up, to have a walk-around.

  He marked a bunch of things down.. Well the windshield was cracked.. I knew that.. but what about the little cracks.. they had to go on there too.. now I read, that the hood had to be repaired - there was no dent in the hood!! that were the rock chips I was complaining from day 1. This was not a walk-around this was taking the car apart.. I had to look in a different direction..
  ... it took a while.. so I decided to grab a smoke from the 'pick-up'-car.. and just when I opened the door, I saw John taking off with the lemon..
  Sorry - but I could not stand it any longer. I decided to take off. Obviously these guys are measuring their merchandise differently:
 


The MB representative tells me, these chips are normal
The used car manager says, the hood has to be repaired

Fortunately this web site gave me a lot of support and there are a bunch of nice fellows out there, they would go to court with me as a witness.

   
 

... to be continued