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July 25, 2002 (Thursday) |
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14:00 - Received a phone call from Mr.
Wayne Desrosiers, General Sales Manager at Lone Star Inc. (Calgary),
that my car is done and that he wants me to pick it up, while
dropping off the loaner. |
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15:00 I dropped the
courtesy car off, after I filled it up (I think that is just fair,
since I received it with a full tank) and apologized, that I did not
have the possibility to wash it. |
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We had a brief meeting in Mr.
Smith's office, in which I pointed out, that I believe, that with
all the concessions made, we are far away from a fair settlement -
that I would loose all the equity in the current car, including the
extended warranty. I learned, that the field service manager from
Mercedes-Benz looked at the paperwork of the repairs, but never
actually had a look at the car. |
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Generally it is understandable,
that Mercedes-Benz personnel does not want to get involved with
end-users - but there should be exceptions in extreme cases, where
the problem is actually the car. Mr. Smith promised, that he will
get into contact with the Western Canadian Sales Manager of
Mercedes-Benz to get in contact with me. |
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|
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Then it was time to pick up my car. The warranty
invoice was not ready yet, and I was promised, that I will receive
it by mail. |
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The A/C was working, the rusted
studs were exchanged with black ones, and the door handle was fixed
- hey I almost forgot: The muffler was quiet too!! Let's see what
the near future brings. |
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Mercedes
actually contacts me |
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