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July 16, 2002 (Tuesday) 7:01am |
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Monday passed by without any
notice about our vehicle - not from Lone Star Inc. (Calgary), not
from Mercedes Benz Canada |
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Tuesday morning at 7:01am - There
is actually some action... there is an email from Mercedes Benz -
and by the looks of it - there is somebody looking into the
problem: |
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Dear Mr.
Boesemeyer,
Your letter addressed to Mercedes-Benz Credit of Canada was
forwarded to us
for reply.
We regret that circumstances have escalated to their current level
and hope
that we will be able to bring a quick resolution to your concerns.
Unfortunately, from this distance, we are unable to provide you with
a
detailed response at this time. In order to facilitate this we have
asked
our field service manager to review your service history at Lone
Star Inc.
(Calgary) and provide us with a report. We anticipate that we
should be
receiving this shortly and will contact you directly with our
findings.
Once again Mr. Boesemeyer, we would like to thank you for providing
us with
the opportunity to address your concerns. We would also like to
apologize
for the inconvenience this situation has caused you and your family.
Regards,
Casey Kennedy
Customer Relations
Mercedes-Benz Canada Inc.
1-800-387-0100
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Getting some kind of response from
Mercedes-Benz Canada is a step in the right direction... I got the
email early in the morning and I wanted to see, if there is any
response from Lone Star Inc. (Calgary) or any other development
before I responded to this email later in the day: |
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Dear Mr.
Kennedy,
Thank you for your message, which gives me at least the impression,
that
something is moving on the other end. I did not hear anything from
Lone Star
Inc. (Calgary) yet - not from Service, not from Sales not from
Customer
Relations. Since my mobility is kind of limited, I had the
possibility to
work a little more on the web site, and I re-designed it, so it fits
more
the MB-style web page and you might find it easier to navigate.
Again - I
keep updating the site constantly as I find more facts.
Since I did not hear anything since Thursday morning, I went ahead
on Sunday
and registered a domain: http://ml320.ca,
which is currently only
accessible through the IP-address:
http://199.185.234.120. The domain
name
has been accepted and the DNS entry has been updated - now it is a
questions
if the DNS kicks in on Wednesday or Thursday.
If you go to the web site and read through the topics, I hope you
will
recognize, that I am trying to be very straight. I don't want to
have one of
these hate-pages, where people are loosing themselves; but it should
be
understandable, that I am now pointing out minor things as well,
which would
not bother me under normal circumstances. However, if you find any
mentioning of facts or statements, of which you think they are false
or
unreasonable, please let me know, that I can look at those more
closely.
This vehicle was very costly to me and the company: Lost
appointments,
unavailability for service calls and getting the reputation of not
being on
time or postponing appointments, not to mention the cost/time of
setting up
a web site to get my point across. I am sure, that your field
service
manager will verify most if not all of my claims. Since I cannot be
without
transportation for much longer, I would appreciate, if you could
arrange,
that the front- and rear license plate to be released by Lone Star
Inc.
(Calgary). I notified my insurance broker, that the vehicle is out
of order
for an unspecified period of time and stored at Lone Star Inc.
(Calgary)
since July 10th. 2002, 22:00. I am sure that Lone Star Inc. (Calgary)'s
shop
insurance will cover any damages, which will occur while the car is
on their
lot.
As you may expect, I am anxiously waiting for any news.
Regards
Bernd Boesemeyer
B&B Computing Inc. |
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Bad Timing for a Sales Attempt |
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