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July 11, 2002 (Thursday)
12:08am |
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At 12:08am I sent
this fax to Mercedes-Benz Credit of Canada (Adobe Acrobat
required - if you don't have it, you can download it <<here>>. |
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I am aware, that Mercedes-Benz
Credit of Canada cannot do anything directly, but I am sure, they
will direct my concerns to the right people. |
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July 11, 2002 (Thursday) before
8:00am |
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Early in the morning Mercedes-Benz
Credit Canada called and left a message on our answering machine. We
were told, that they understand our frustration, but that
Mercedes-Benz Credit Canada cannot do anything about it, however
they will forward our fax to the "people in the right positions"
(whoever that might be). |
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July 11, 2002 (Thursday) 15:45 |
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The service department of Lone
Star Inc. called the office, asking if we would need the vehicle
back today. My wife told them, that I was on the road and can be
reached on my mobile. |
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July 11, 2002 (Thursday) 16:25 |
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The service department of Lone
Star Inc. called me on my mobile number, asking me, if I need the
car back today. When I mentioned, that I don't and that I do not
intend to pick it up at all, I learned, that did not even touch it
yet. It is worth mentioning the ignorance and arrogance this person
accepted that I was seriously ticked off: "Oh, really?" like this is
almost normal. And what was this phone call about anyway, if they
did not even look at the car?.. to make me more upset? - or is it
Lone Star's policy to piss people off to a point, that they simply
return their vehicles for good? |
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It's all quiet |
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