Communication
  July 11, 2002 (Thursday) 12:08am
  At 12:08am I sent this fax to Mercedes-Benz Credit of Canada (Adobe Acrobat required - if you don't have it, you can download it <<here>>.
  I am aware, that Mercedes-Benz Credit of Canada cannot do anything directly, but I am sure, they will direct my concerns to the right people.
  July 11, 2002 (Thursday) before 8:00am
  Early in the morning Mercedes-Benz Credit Canada called and left a message on our answering machine. We were told, that they understand our frustration, but that Mercedes-Benz Credit Canada cannot do anything about it, however they will forward our fax to the "people in the right positions" (whoever that might be).
  July 11, 2002 (Thursday) 15:45
  The service department of Lone Star Inc. called the office, asking if we would need the vehicle back today. My wife told them, that I was on the road and can be reached on my mobile.
  July 11, 2002 (Thursday) 16:25
  The service department of Lone Star Inc. called me on my mobile number, asking me, if I need the car back today. When I mentioned, that I don't and that I do not intend to pick it up at all, I learned, that did not even touch it yet. It is worth mentioning the ignorance and arrogance this person accepted that I was seriously ticked off: "Oh, really?" like this is almost normal. And what was this phone call about anyway, if they did not even look at the car?.. to make me more upset? - or is it Lone Star's policy to piss people off to a point, that they simply return their vehicles for good?
   
 

It's all quiet