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My Opinion |
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This Mercedes Benz ML320 was leased
in September 1999 and I wanted to buy it out this fall. This car supposed to put
me into a position, where I have a reliable vehicle - winter and
summer - to get me out of my property and to customers. |
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Until April 1999 my
son was taking care for the on-site service calls and deliveries. He
had a 4x4 and that vehicle got him anywhere and under all weather
conditions. Unfortunately he died in a motor vehicle accident on
April 6th. 1999. |
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My previous vehicle, a MB 300TDT
had only one problem: Starting it during the winter months -
even if it was plugged in.
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Comparing the two vehicles - a
14-year old diesel and an almost brand new ML320 - the ML320 caused
far more problems in regards of canceling appointments, being late or
simply not being able to get to clients at all. |
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From my point of view: A really
bad investment! I lost all the equity I had in the car, the old
wagon (which is part of the equity), additional warranty, all the
lease payments, extra insurance for the SUV, useless repair expenses
and a considerable amount of lost revenue. |
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I was not mad, that I got a lemon
- I was getting mad about the way these people think, their
customers are fools. |
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Over the years, I recommended a
lot of people to buy a Mercedes-Benz - quiet a few bought one and
all of them went to Lone Star Inc. (Calgary). This will end -
actually it stopped a few weeks ago. |
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Browsing through the internet, I
found that Mercedes-Benz is fighting a judgment in favour of another
unsatisfied MB customer - this is a solid route to screw up your
reputation. |
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If you have a bad product or a
lemon - most customers will understand it, as long as you get it
replaced or somehow straightened out - if it cost the customer serious money,
he/she will get mad! |
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Let's talk Dollars - No Cents |
