Communication

  Mercedes-Benz LEMON-Links
  ... and I thought I am the only fellow, who had problems with his 'Benz... boy are there a lot around.. and all of them are complaining about the arrogance and ignorance of the MB sales organization.. here are some of the links I found:
 
  Arrogance never pays off - I have seen it in all business areas I was working in during my life.. one satisfied customer might bring you another one - one lost customer will cost you 10 potential buyers.