Welcome to a really sad experience
  It finally happened - The media realizes how bad things are around Mercedes Benz:
 
"Fortune Magazine Featured This Website"
  Purpose of this Web Site
  Originally this web site was set up for the purpose to let Mercedes-Benz and the dealership know about the troubles I had with this 1999 ML320 and to give them the opportunity to iron out some of the complaints. Now the purpose is to warn other potential buyers about the M-Class and especially the way Mercedes-Benz is dealing with unsatisfied customers.
  Mercedes-Benz and Lone Star Inc. (Calgary) acknowledged that something was wrong with my car and they came up with a "special offer": A new 'non-profit- deal, a lease, which was $200.00 higher than the original one. Considering the trouble I went through, the expenses and the amount of breakdowns/repairs and time I had to live with over 3 years - this offer was an insult to me. Here are some highlights of my 'experience':
 

After I picked up the car in September 99, I was able to drive 200km before I had to bring it in: The engine light flashed - it turned out to be an emission valve which failed.

The A/C never worked for more than one day - I am wrong, they fixed it on July 25th. 2002 (6 weeks before I returned the car) and it took 5 weeks to get it fixed - I was for over 4 weeks without transportation.

After I drove it for about 6000km, there was a bad ground, causing ALL dash lights to flash, the engine lost power, the wipers started full speed - front and back - and the horn was going non-stop. A 3-weeks repair. During this time the vehicle was returned as being fixed - just to find out it was not - it started again just by driving around the block. Oh! - I had a courtesy car for 1 day!

Paint problems: The car is full of rock chips - ok, we live in Calgary - but this one has more on the tail gate at 43,000km than our 6-year old van on the hood at 140,000km - driving the same roads. The car in question was never driven on a gravel road or off-road. Chips on the top of the hood, on all 4 doors, the tailgate and yes - on the roof - I have not seen anything like this in my 40-years driving experience.

  If you think this is all... there is far more to report - not only problems with the car but also maintenance issues and attitude problems from Mercedes-Benz' side...
   

About Telling the Truth

Any comments?... email to bernd@troublebenz.com