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Here is my
response: |
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Dear Mr. Evans,
I am in receipt of your
letter, dated September 4th, 2002.
As you may expect, I have
several reservations about your requests.
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1. The domain name troublebenz.com.
My 8th. Mercedes was a
lemon - no doubt, even representatives from Mercedes
and Lone Star Inc. (Calgary) do not deny this. Since
there is no lemon-law in Canada, as far as I know,
we call it here 'trouble'.. so I had a lot of
trouble with a Mercedes Benz.. what is wrong with
the name troublebenz? I found websites
http://www.mercedesproblems.com,
http://www.mercedes-lemon.com,
http://www.mercedesproblems.com.ar,
and a bunch more. It is common practice on the
internet to choose a name, which will describe in a
short way what an author wants to say about a web
site. I want to express the trouble I had with a
Benz.
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2. The
three-pointed star
Ok, I used your
client's emblem and put it upside down. I believe I
met your request, by placing instead of the Mercedes
Bens emblem a part of my car on the web - and I do
not think that there is anything wrong with that.
Here is a quick step-by-step instruction:

... and I don't think
that there is anything wrong by putting a picture of
a part of my car upside down on the web.. If you do
not agree with it, please let me know.
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3. Overall look and
feel
My last experience
with Mercedes Benz was anything but colourful. It
was sad and disappointing - so what is closer but to
use greytones for the web design. I didn't put the
clouds in... they would have to be really black.
If you ask a web
designer, please let him/her have a look at the HTML
code of both sites. They are totally different. And
if you talk to them, please ask also if it is common
practise to use horizontal and vertical menu items -
In the case of
http://troublebenz.com
they are actually embedded pages. I am using this
kind of navigation tools for years.. i.e.
http://ergodynamicsolutions.com/old,
http://sportfisherman.net,
just to mention two.
If you are referring
to the use of the red arrow... this arrow is being
used for years and freely available on the web.. I
use it for
http://eaglepc.com/pc
for some time myself. I did not go through the
trouble to compare the graphic pixel by pixel, but
unless Mercedes Benz's web designer and I have the
same source, there should be a difference.
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4. Photographs
Look at it this way -
by using the copied pictures, the paint is actually
shiny not dull like the Mercedes paint jobs look
like after 3 years. I will take some pictures and
will replace them with the ones being used on the
web site now. I am positive, that you will have no
objections, that I take everything surrounding the
vehicle out to put the attention to the flat paint
job and the bright lemon.
Just in case that Lone
Star Inc. (Calgary) will complain about using their
pictures of their shop, I drove by today and took
some of my own, which will replace the currently
used ones; although I do not believe it will effect
in any way the appearance of the site.
Attached, you will find a
jpg file of a fax I sent to Lone Star Inc. (Calgary),
asking for the complete service records. Unfortunately,
this fax remains unanswered. I stated on several pages,
that I am trying to be as objective as possible - hard
to do with any co-operation from the other side.
The vehicle in question is
due to be turned in and I have a last high-resolution
photo session about shape etc.. The way Mercedes Benz
and Lone Star Inc. (Calgary) treated me in past - I
expect more trouble. I used the web page so far just to
keep track of the instances and to mark down the dates
and details of the last problems I had. If I would have
all the service records, I could be far more accurate..
and btw - I believe they should have been given to me at
the time the repairs were done - but you are the lawyer.
The fact that there are
web sites all over the world about the decreasing
quality of MB products, the fact that even in Germany
the GM-daughter Opel is rated higher than Mercedes Benz
in regards of quality (MB does not like, that this
information got out, but it is all over in German
newspapers) should make MB think about their reputation.
I was not mad that I got a lemon, I got mad about the
way I was treated.
Regards
Bernd Boesemeyer
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