Nicholas posts:
It was a relief to find this site (in the misery loves company sense). I own a 1995 Mercedes Benz C Class. It is an absolutely dreadful vehicle.In summary, I have driven the car about 75,000km, and maintained the car as per MB's schedule (fortunately, I have the signed log book to prove it). To date, my expenses are approximately 10,000 dollars, and now the transmission has failed and I face a $3200 repair bill.
Here is a list of problems, for those
that are interested:
- Broken lock cylinder.
- SRS warning light came on, the repair
of which required removal of the front
seat and replacement of the seat belt
buckle sensors
- Right rear power window has failed
(the regulator had to be replaced)
- Drivers' side headrest failed.
- Every month, at least one of the
exterior bulbs (headlight, parking,
brake, or turn signal) needs
replacement. (I have replaced more bulbs
in this car than all the other cars I
have owned combined.)
- Both O2 sensors required replacement.
- Sunroof bracket broke. Replacing this
part will require complete disassembly
of the sunroof.
- Underhood Insulation degrades
prematurely. It was replaced twice.
- Vanity Mirror hinges on both sides
broken, now held in place with cotter
pins from the local hardware store.
- Brakes: A Mercedes-Benz dealership
inspected the brakes and informed me
that the brakes were still in good
working order. Within weeks, the brakes
developed a squealing sound and were not
stopping the car effectively. I took the
car to an independent mechanic for
inspection. The calipers had seized,
destroying the pads and rotors.
Replacement of virtually every brake
component was required. Assuming the
dealership performed a suitable
inspection, it seems that the calipers
simply failed.
- Air Conditioning unit failed. This
despite the fact I prefer using the
sunroof and use the a/c only
infrequently. The dryer and expansion
valve were replaced at cost of $513.96,
which served only to reveal that the
compressor had also failed, which was
also replaced.
- Fuses, I am no longer able to use an
auxiliary device in the cigarette
lighter. The fuse blows as soon as I
turn the device on. When I removed the
top of the fuse box, the paper ‘map’ of
the fuse box appears burnt as though the
fuse panel has overheated. I will add
that the cigarette lighter gets jammed
and cannot be removed if one mistakenly
presses it in.
- The water pump failed
- The transmission has failed
completely, and now requires replacement
The only bright spot in the whole picture is that the service personal, the front line troops, try to be as helpful as possible. And a couple of them are pretty candid, two of them saying to me that they feel sorry for me.
But the O2 sensor experience is more typical of the service I receive. I brought the car to the dealer when the check engine light came on. I specifically asked if the there was ANY reason I shouldn't drive the car. I was told that there wasn't. (About the same time, I had the oil changed.) So I booked an appointment for three weeks down the road, the earliest they could get me in. They diagnosed that the 02 sensors failed and performed the repair. I paid for the repair, and brought the car home. I looked through the manual, and realized that the sensors should have been under warranty. The car was over the limit when the car was brought in, but was well under the limit when the units failed. MB refused to believe me. Finally, I was able to find the receipt for the oil change, which showed the mileage. I gave them the choice of paying up or going to court. They paid up. However, this process took several weeks, and innumerable phone calls.
An interesting aside is that the service person at MB Canada wouldn't provide me the name of their manager. I got her name from another website of disgruntled MB owners!
Some of my experiences are almost comical...one occasion I picked the car up after an expensive repair and the first time I opened the sunroof, the bracket broke and landed in my lap. Another occasion I picked the car up after replacing the water pump and one of the lights in the dash failed as I was leaving the lot.
I would very much like to hear from
other MB owners with similar problems,
especially C Class owners. If you have
been able to remedy your situation, I
would like to know how.
Nicholas







